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OK more issues - now I have a chat message counter that doesn't clear!

# 1  6/16/11 1:16 AM

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I have a **** number 1 showing in the [CHAT] link ... I know what this means.

But for some reason the member (who I have never spoken to or even looked at) has blocked me after sending me a chat message (I have no idea what I am supposed to have done, lol) ... and now I can't clear the counter as I can't see the message.

Tried clearing cookies, logging out and in, deleting the contact (advanced chat), trying the download chat etc. to no avail.

So, now what do I bloody do 'cos it's really really irritating me?

(I don't want to chat with the loony, I just want to clear the number).

# 2  6/16/11 2:41 AM

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Oh, and the above is preventing any other chat counter notifications from getting through.

# 3  6/16/11 8:49 AM

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DD_67 This member uses the Web version of BeNaughty
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BogRoll wrote:

I have a **** number 1 showing in the [CHAT] link ... I know what this means.

But for some reason the member (who I have never spoken to or even looked at) has blocked me after sending me a chat message (I have no idea what I am supposed to have done, lol) ... and now I can't clear the counter as I can't see the message.

Tried clearing cookies, logging out and in, deleting the contact (advanced chat), trying the download chat etc. to no avail.

So, now what do I bloody do 'cos it's really really irritating me?

(I don't want to chat with the loony, I just want to clear the number).

I think, but i'm not sure, that if you go into your 'recent contacts' sub heading under 'chat', you should be able to open the chat box with the person concerned.  You won't be able to send a message, but opening it up should be enough to clear the 1 from your list.  Not sure why it would stop any others from being added, but hopefully that will sort both problems.  Just in case it doesn't, i'll bring this to the attention of the Moderator too, and he can tell you how to fix it (hopefully )

# 4  6/16/11 9:31 AM

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Hi. I've reported this issue to the tech guys. Blocking this contact from your account didn't help as well. Please note that you can block the person who has blocked you in Advanced Chat if you click 'More' (a dropdown list) in the text chat window.
Other chat messages have been getting through, so no worries.
Hope the tech team will sort it out soon.

Respectfully,
Moderator

# 5  6/16/11 11:36 AM

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DD_67 wrote:

I think, but i'm not sure, that if you go into your 'recent contacts' sub heading under 'chat', you should be able to open the chat box with the person concerned.  You won't be able to send a message, but opening it up should be enough to clear the 1 from your list.  Not sure why it would stop any others from being added, but hopefully that will sort both problems.  Just in case it doesn't, i'll bring this to the attention of the Moderator too, and he can tell you how to fix it (hopefully )

Doesn't work.

I tried clearing it and blocking her in both basic and advanced chat, but she reappears again.

I tried blocking and unblocking her through my profile.

I installed the desktop chat too, but that didn't do it either - I then uninstalled it 'cos I'm not a fan.

# 6  6/16/11 11:38 AM

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Moderator wrote:

Hi. I've reported this issue to the tech guys. Blocking this contact from your account didn't help as well. Please note that you can block the person who has blocked you in Advanced Chat if you click 'More' (a dropdown list) in the text chat window.
Other chat messages have been getting through, so no worries.
Hope the tech team will sort it out soon.

Respectfully,
Moderator

As above, blocking makes no difference.

I reckon that she sent me a message and then bottled out ... so blocked me rather than have me reply (people are strange). So, because I haven't seen the message it's gonna constantly be "unread" until it can be cleared out of my chat box.

I look forward to this being resolved, thank you.

# 7  6/17/11 11:53 AM

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... and bump.

Any news on this?

# 8  6/17/11 12:14 PM

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honey-me This member uses the Web version of BeNaughty
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BogRoll wrote:

... and bump.

Any news on this?

my chat counter dont work a lot of the time  sometimes it says i have 1 and i go in it and there is like 15 and if i hadnt gone into it i would not have known  or like yesterday  bloke i have been waiting to hear from came through  hubba  hubba and it lost connection and he had gone when i got it back !!! so annoying

# 9  6/17/11 1:11 PM

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You probably have the same issue as me then ... I'm a bit OCD when it comes to things like this - I like stuff to work properly (especially when I have to **** for it), although I'd be happier if there was a "disable chat ****" option.

# 10  6/17/11 5:15 PM

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BogRoll wrote:

You probably have the same issue as me then ... I'm a bit OCD when it comes to things like this - I like stuff to work properly (especially when I have to **** for it), although I'd be happier if there was a "disable chat ****" option.

Apologies for taking so long with sorting out this problem. The tech guys are extremely busy at the moment. Thanks for your patience.

Respectfully,
Moderator

# 11  6/17/11 5:27 PM

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Well actually I'm not patient so no need to thank me - that would be like me thanking the tech staff (not you personally) for the fast response and not actually getting one 

You see, I've been a member here before with very few problems other than spam, but this time around I'm getting them all over the place. As a paying customer I don't think it's too much to expect a service that actually works as it should, a customer service team that acts quickly to resolve issues, and some form of recompense when things are not fixed promptly.

Plenty of other bigger organisations thrive on their customer support, it creates recommendations and makes for good business practice. So, yes, I'll thank you, and sincerely mean it, once the problems are sorted.

With all the money this site must make, maybe it would benefit from hiring enough staff to cope with how busy it is.

In the meantime, apology accepted.

# 12  6/21/11 4:14 PM

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Any update on this?

Strangely, the member who blocked me has got another account and messaged me again ... when I told her what she did she apologised for her IT incompetence and said she must have blocked me by mistake.

So, I asked her to unblock me so I could get rid of the notification, but she vanished offline again

# 13  6/21/11 4:19 PM

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Dee1970 This member uses the Web version of BeNaughty
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BogRoll wrote:

Any update on this?

Strangely, the member who blocked me has got another account and messaged me again ... when I told her what she did she apologised for her IT incompetence and said she must have blocked me by mistake.

So, I asked her to unblock me so I could get rid of the notification, but she vanished offline again



I now know how to irritate you.

Dee

# 14  6/21/11 4:49 PM

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BogRoll wrote:

Any update on this?

Strangely, the member who blocked me has got another account and messaged me again ... when I told her what she did she apologised for her IT incompetence and said she must have blocked me by mistake.

So, I asked her to unblock me so I could get rid of the notification, but she vanished offline again

I've reminded the tech guys about this problem. They are very busy, please accept our apologies for the delay.  Meanwhile I could unblock you in this lady's account to see if it helps.

Respectfully,
Moderator

# 15  6/21/11 4:53 PM

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If she unblocks me I'll see the message and it will clear the problem

I have no interest in her anyway - so I'll be happy if you unblock me until the message clears and then block me again.

Do you want me to send you her name, or will you know that anyway?

# 16  6/22/11 9:12 AM

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BogRoll wrote:

If she unblocks me I'll see the message and it will clear the problem

I have no interest in her anyway - so I'll be happy if you unblock me until the message clears and then block me again.

Do you want me to send you her name, or will you know that anyway?

All done. Your chat counter has been cleared.

Respectfully,
Moderator

# 17  6/22/11 12:19 PM

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Thank you

I cannot begin to describe how irritating that was

# 18  8/1/11 12:20 AM

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This has happened again ... a user I've never spoken to has sent me a chat message and then blocked me before I read it. So it's now stuck on "1 unread" again!

Please can someone clear this and prevent it from happening in the future?

Thank you

# 19  8/1/11 12:28 AM

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BogRoll wrote:

This has happened again ... a user I've never spoken to has sent me a chat message and then blocked me before I read it. So it's now stuck on "1 unread" again!

Please can someone clear this and prevent it from happening in the future?

Thank you

What are you doing to get that response?

Dee

# 20  8/1/11 12:55 AM

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DD_67 This member uses the Web version of BeNaughty
Woman, 46
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****
Love expert

BogRoll wrote:

This has happened again ... a user I've never spoken to has sent me a chat message and then blocked me before I read it. So it's now stuck on "1 unread" again!

Please can someone clear this and prevent it from happening in the future?

Thank you

I've sent a message to Dave.  Hopefully he'll clear it for you in the morning.

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